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Down South
Down South
HVAC, Plumbing, & Electrical

Frequently Asked Questions

Have a few things on your mind? Browse our FAQs for simple guidance and next steps. It’s a fast way to get your bearings.

Do you offer emergency service?

Yes - 24/7, year-round. Call anytime and we’ll dispatch the next available tech for urgent HVAC, plumbing, or electrical issues.

How fast can you get here?

For emergencies, we prioritize same-day/next-available appointments. For non-urgent work, we’ll offer the earliest open slot that fits your schedule.

Do you give free estimates?

Yes - free, no-pressure estimates for most jobs. We’ll explain options and pricing up front before any work begins.

What brands do you service? (HVAC)

We repair and install all major HVAC brands. If your unit is uncommon or older, we’ll source compatible parts or provide alternatives.

What should I expect during a visit?

A licensed tech will assess the issue, explain findings in plain language, and present clear options with upfront pricing. We protect floors/work areas and tidy up before we leave.

Do you handle permits and code compliance?

Absolutely. We obtain required permits and complete code-correct work - including custom ductwork and panel/electrical upgrades when applicable.

What areas do you serve?

We’re based in Fayetteville, NC and serve nearby communities in the surrounding area. If you’re unsure, reach out and we’ll confirm.

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